Goki Knowledge Base
Everything you need to get going about Goki.
By Sarah and 1 other2 authors158 articles
Goki "This lock belongs to another property" message during installing the lock
Goki: Spaces App stops at 30% when connecting a new Goki Device
Goki PIN/Code does not work
Goki-The guest does not receive an email
Goki-Reservation is not transferred from PMS
Goki-Rooms show as broken mapping
Goki-Set the Same PIN/Code for all doors/locks
Goki-Spaces App Offline mode
Goki-The Metal Key is not opening the door
Goki-A high pitch alarm sound occurs after entering the PIN
Goki-How to update Firmware
Goki-Locks Screen and Menu
Goki-Spaces App - Introduction
Goki-Step 1 - Installing the Spaces App
Goki-Step 2 - Spaces App Sections & Menu Explained
Goki-Step 3 - Connect a Lock to Your Room or Common Area
Goki-Step 4 - Connect a SmartLock to Common Area
Goki-Step 5 - Assigning Common Areas to a Room
Goki-Spaces App Notifications
Goki-Generate One-time PINs from the Spaces App
Goki-PIN/CodeTypes
Goki-Create a new Space (Room or Common Area)
Goki-Rooms Settings in Spaces
Goki-Common Area PIN
Goki-Chat with the Guests (Spaces App)
Goki-SmartLock Pro - I am changing the Wi-Fi Module
Goki-Smart Lock Pro - Replacing The Clutch
Goki-SLP - Troubleshooting FAQ
Goki-How to hard reset the SmartLock (old generation)
Goki-How to use the metal key on Smartlock (old generation)
Goki-The Reset Button is not beeping (Smartlock Old generation)
Goki-SmartLock Modification
Goki-The Disc is not lighting up (Smartlock Old generation)
Goki-The Locks screen goes green, but doesn't open (Smartlock Old generation)
Goki-When the handle of the smart lock (old generation) is broken
Goki-Error code 31
Goki-How to Change the Wi-Fi Module on the SmartLock Pro
Goki-How to hard reset SmartLock Pro
Goki-SLP - Troubleshooting FAQ
Goki-How to remove the disc and battery from the SmartLock
Goki-How to Replace Batteries
Goki-How to Connect the Goki Adapter to Your SmartDisc
Goki-How to adjust latch orientation without disassembly
Goki-Why does my Smartlock Pro battery die after a certain amount of time?
Goki-SmartLock Pro - Unboxing
Goki-SmartLock Pro: Offline Mode
Goki-SmartLock Pro - Unlocked Mode
Goki-SmartLock Pro - Battery
Goki-SmartLock Pro - Privacy Lock
Goki-SmartLock Pro - Features
Goki-Technical Manual - SmartLock Pro
Goki-Installation Guide - SmartLock Pro
Goki-Connecting SmartLock Pro & Air to the room
Goki-SmartLock PRO - Network Requirements
Goki-Introduction of the Goki dashboard and Spaces app
Goki-Step 1-Accessing the Goki Dashboard
Goki-Requirements for going Live from Trial
Goki-Step 2-Goki Dashboard & Menu Explained
Goki Dashboard - Make it yours
Goki-Step 3-Complete Your Property Profile
Goki-Step 4-Account Types
Goki-Step 5 - Connect to Other Systems
Goki-Step 6 - Create Rooms & Beds on Goki Dashboard
Goki-Step 7 - Autopilot
Goki-Step 8 - Invite Colleagues
Goki-Step 9 - Troubleshooting Reservations
Goki-Autopilot
Goki-Going Live - Checklist
Goki-Test Spin
Goki-Common Areas on Goki Dashboard
Goki-Rooms Settings
Goki-PINs/codes on the Goki Dashboard
Goki-PIN/codes Logs
Goki-Settings - Basic information
Goki-Settings - Danger Zone
Goki-Reports - Download Guest's Data & Reservations
Goki-Settings - Customization
Goki-Autopilot-Notifications
Goki-Customizing Autopilot
Goki-Shorter PINs/Codes for the room
Goki-Change Access Automation
Goki-Users don't get the SMS by Twilio
Goki-Generate Access/Send PIN email/Schedule Automation
Goki-Create an Autopilot workflow
Goki-Date Changes and Extend the Stay Email or Notification
Goki-Reservation Assigned (Detected) Email or Notification
Goki-Shout-Outs & Sentiment Tracking
Goki-Have the web app link as a variable in the SMS template
Goki-Same Room PIN/Codes on Common Area - Via GokiAir
Goki-Reservations-Guest Profiles & Functionalities
Goki-Batch upload reservations
Goki-Reservation Claimed by another Guest
Goki-Resend PIN/codes email
Goki-Reservation Drawer - Manage Reservations
Goki-Download all Reservation PINs
Goki-Late check-out
Goki-Reservations from different domains (booking.com)
Goki-Invite Team Members & Set permissions
Goki-User (Team Member/Staff) Permissions
Goki-Subscription
Goki-Chat with the Guests (Goki Dashboard & Spaces App)
Goki-ShoutOuts
Goki-Activities
Goki-I am using Goki Locks only for Common Areas.
Goki-Optimize third-party webhooks logic
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