Goki Knowledge Base
Everything you need to get going about Goki.
By Sarah and 1 other2 authors160 articles
- Goki "This lock belongs to another property" message during installing the lock
- Goki: Spaces App stops at 30% when connecting a new Goki Device
- Goki PIN/Code does not work
- Goki-The guest does not receive an email
- Goki-Reservation is not transferred from PMS
- Goki-Rooms show as broken mapping
- Goki-Set the Same PIN/Code for all doors/locks
- Goki System Down — What to Do
- Goki-Spaces App Offline mode
- Goki-The Metal Key is not opening the door
- Goki-A high pitch alarm sound occurs after entering the PIN
- Goki-How to update Firmware
- Goki-Locks Screen and Menu
- Goki-Spaces App - Introduction
- Goki-Step 1 - Installing the Spaces App
- Goki-Step 2 - Spaces App Sections & Menu Explained
- Goki-Step 3 - Connect a Lock to Your Room or Common Area
- Goki-Step 4 - Connect a SmartLock to Common Area
- Goki-Step 5 - Assigning Common Areas to a Room
- Goki-Spaces App Notifications
- Goki-Generate One-time PINs from the Spaces App
- Goki-PIN/CodeTypes
- Goki-Create a new Space (Room or Common Area)
- Goki-Rooms Settings in Spaces
- Goki-Common Area PIN
- Goki-Chat with the Guests (Spaces App)
- Goki: SmartKey vs PIN — How They Work and Troubleshooting Unlock Failures
- Goki-SmartLock Pro - I am changing the Wi-Fi Module
- Goki-Smart Lock Pro - Replacing The Clutch
- Goki-SLP - Troubleshooting FAQ
- Goki-How to hard reset the SmartLock (old generation)
- Goki-How to use the metal key on Smartlock (old generation)
- Goki-The Reset Button is not beeping (Smartlock Old generation)
- Goki-SmartLock Modification
- Goki-The Disc is not lighting up (Smartlock Old generation)
- Goki-The Locks screen goes green, but doesn't open (Smartlock Old generation)
- Goki-When the handle of the smart lock (old generation) is broken
- Goki-Error code 31
- Goki-How to Change the Wi-Fi Module on the SmartLock Pro
- Goki-How to hard reset SmartLock Pro
- Portal-How to remove the disc and battery from the SmartLock
- Goki-How to Replace Batteries
- Goki-How to Connect the Goki Adapter to Your SmartDisc
- Goki-How to adjust latch orientation without disassembly
- Goki-Why does my Smartlock Pro battery die after a certain amount of time?
- Goki-SmartLock Pro - Unboxing
- Goki-SmartLock Pro: Offline Mode
- Goki-SmartLock Pro - Unlocked Mode
- Goki-SmartLock Pro - Battery
- Goki-SmartLock Pro - Privacy Lock
- Goki-SmartLock Pro - Features
- Goki-Technical Manual - SmartLock Pro
- Goki-Installation Guide - SmartLock Pro
- Goki-Connecting & Reconnecting SmartLock Pro to WiFi (including after password change)
- Goki-SmartLock PRO - Network Requirements
- Goki-Introduction of the Goki dashboard and Spaces app
- Goki-Step 1-Accessing the Goki Dashboard
- Goki-Requirements for going Live from Trial
- Goki-Step 2-Goki Dashboard & Menu Explained
- Goki Dashboard - Make it yours
- Goki-Step 3-Complete Your Property Profile
- Goki-Step 4-Account Types
- Goki-Step 5 - Connect to Other Systems
- Goki-Step 6 - Create Rooms & Beds on Goki Dashboard
- Goki-Step 7 - Autopilot
- Goki-Step 8 - Invite Colleagues
- Goki-Step 9 - Troubleshooting Reservations
- Goki-Autopilot
- Goki-Going Live - Checklist
- Goki-Test Spin
- Goki-Common Areas on Goki Dashboard
- Goki-Rooms Settings
- Goki-PINs/codes on the Goki Dashboard
- Goki-PIN/codes Logs
- Goki-Settings - Basic information
- Goki-Settings - Danger Zone
- Goki-Reports - Download Guest's Data & Reservations
- Goki-Settings - Customization
- Goki-Autopilot-Notifications
- Goki-Customizing Autopilot
- Goki-Shorter PINs/Codes for the room
- Goki-Change Access Automation
- Goki-Users don't get the SMS by Twilio
- Goki-Generate Access/Send PIN email/Schedule Automation
- Goki-Create an Autopilot workflow
- Goki-Date Changes and Extend the Stay Email or Notification
- Goki-Reservation Assigned (Detected) Email or Notification
- Goki-Shout-Outs & Sentiment Tracking
- Goki-Have the web app link as a variable in the SMS template
- Goki-Same Room PIN/Codes on Common Area - Via GokiAir
- Goki-Reservations-Guest Profiles & Functionalities
- Goki-Batch upload reservations
- Goki-Reservation Claimed by another Guest
- Goki-Resend PIN/codes email
- Goki-Reservation Drawer - Manage Reservations
- Goki-Download all Reservation PINs
- Goki-Late check-out
- Goki-Reservations from different domains (booking.com)
- Goki-Invite Team Members & Set permissions
- Goki-User (Team Member/Staff) Permissions
- Goki-Subscription
- Goki-Chat with the Guests (Goki Dashboard & Spaces App)
- Goki-ShoutOuts
- Goki-Activities
- Goki-I am using Goki Locks only for Common Areas.
- Goki-Optimize third-party webhooks logic
- Goki-TallBob + Goki
- Goki-HiJiffy + Goki
- Goki-Altitude + Goki
- Goki-Mailgun + Goki
- Goki-Bookboost + Goki
- Goki-Twilio + Goki
- Goki-Mailchimp + Goki
- Goki-Booking Factory + Goki
- Goki-Shiji Enterprise + Goki
- Goki-Cloudbeds + Goki
- Goki-Counter + Goki
- Goki-GuestCentrix + Goki
- Goki-GuestLine + Goki
- Goki-GuestPoint + Goki
- Goki-Hapi + Goki
- Goki-Mews + Goki
- Goki-Preno + Goki
- Goki-Resly + Goki
- Goki-RMS Cloud + Goki
- Goki-Infoden (RMS) + Goki
- Goki-WebRezPro + Goki
- Goki-eZee + Goki
- Goki-Acomos + Goki
- Goki-Clock + Goki
- Goki-OHIP (Opera Cloud) + Goki