Goki-The guest does not receive an email

First, make sure in Autopilot, Emails are set properly. If it is Goki's default emails, it must be set on "when reservation is checked in-Send emails. If you have integrated with Mailgun or Mailchimp in Autopilot, make sure you have set the email on them.

Secondly, in logs that show as not delivered, you should check if the emails are entered correctly and not misspelled.

Third, if the email domain comes from Expedia or booking.com and other third-party apps, first, you should check the reservation log in the Goki dashboard, and if it shows as delivered, you must check the issue with their support.

Then, if they confirm there is no issue from their side, the email may be placed in the Spam folders. You should ask guests to check other folders. Or it happens that the guest has unsubscribed from emails.

If you are sending emails via a third-party account, like Mailchimp or the Mailgun app, make sure the templates are created correctly (Goki emails sent from [email protected]), and if you need help with creating templates, you must be in contact with their support.

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