It's before the check-in time set in your dashboard under basic information.
2. The PIN/Code could have expired, e.g., if it is past the reservation check-out date and time.
3. The PIN/Code wasn't used within 24 hours after Check-in Time. You will need to regenerate the new one. (Only for Long/8-digit PINs/random PIN)
4. Generally, PIN has a 30-minute tolerance, so it might expire around 30 minutes early or late.
5. The guest may be entering an incorrect PIN/Code. Please check your lock audits in your Spaces app.
6. If you're using GokiAir and the short PIN/Code is not working for the Common Area, please check if the room is online. If it's offline, no PIN/Code is generated. You should make sure locks are online, then regenerate the PIN/Code to fix it.
Follow these steps for an easy fix.
Adjust the time of the device via the Spaces App
Run a device diagnosis via the Spaces App
Regenerate PIN/Code via Spaces App/ Gboard
Reset the Goki device and reconnect it
If, after regenerating, the PIN is still long and no Common area PIN is generated, Lock has a connection issue. To fix it, stay close to the lock. Via the Spaces app, go to the lock details> 3 dots> find the button "sync system information">make sure Bluetooth is on and sync system information. It will show the real lock status. If it shows it as offline, you need to connect it to WIFI (if it has a wifi feature) ot make sure Gokiair is connected properly.
If none of the above fixes your issues, please contact our support team at [email protected].