Goki and Portal

Goki-In this article, we're going through all the functions in the Common Areas section on the Goki dashboard.

Goki-Common Areas on Goki Dashboard

Goki-In this article, we will be going through rooms settings and how to manage them.

Goki-Rooms Settings

Goki-In this article, we will be going through PIN types and their functionalities on Goki Dashboard.

Goki-PINs/codes on the Goki Dashboard

Goki-In this article, we will be going through room's PIN/codes logs Settings

Goki-PIN/codes Logs

Goki-Settings - Basic information

Goki-Settings - Danger Zone

Goki-Learn how to generate reports for Guest's Data and reservations.

Goki-Reports - Download Guest's Data & Reservations

Goki-Settings which is needed to book your property via Goki app

Goki-Settings - Customization

Goki-Push notifications to show up on guests' phones and stay in contact with them.

Goki-Autopilot-Notifications

Goki-Automate and customize your workflow and guest experience by Autopilot.

Goki-Customizing Autopilot

Goki-With GokiAir, the guests can have shorter PINs/codes that are easier to be remembered.

Goki-Shorter PINs/Codes for the room

Goki-In this article, we'll be going through the automation responsible for generating SmartKey and PIN for a reservation with changed access.

Goki-Change Access Automation

Goki-Users don't get the SMS by Twilio

Goki-In this article, we'll be going through the automation responsible for generating SmartKey and PIN for a reservation.

Goki-Generate Access/Send PIN email/Schedule Automation

Goki-Create an Autopilot workflow

Goki-Notify guests about reservation Date Changes and generate revenue by Extend Stay.

Goki-Date Changes and Extend the Stay Email or Notification

Goki-In this article, we'll be covering the automation dedicated to sending automatically generated PINs to guests.

Goki-Reservation Assigned (Detected) Email or Notification

Goki-Communicate with guest by sending Shout-outs and ask them about their stay.

Goki-Shout-Outs & Sentiment Tracking

Goki-Set the web app link in the SMS with the integration with Twilio.

Goki-Have the web app link as a variable in the SMS template

Goki-With GokiAirs, the guests can use their reservation PIN on any common areas too.

Goki-Same Room PIN/Codes on Common Area - Via GokiAir

Goki-An overview of Guest Profile on Gboard and its different functionalities.

Goki-Reservations-Guest Profiles & Functionalities

Goki-Batch upload reservations

Goki-Reservation Claimed by another Guest

Goki-In this article you will learn how to resend PIN/codes email to the main guest or to the companion or any other email the guest has asked.

Goki-Resend PIN/codes email

Goki-In this article you will learn how to manage reservations.

Goki-Reservation Drawer - Manage Reservations

Goki-In This article, we will be going through the steps how to download the PINs as a PDF file

Goki-Download all Reservation PINs

Goki-In this Article you will learn how to extend check-out time for the Guest.

Goki-Late check-out

Goki-Guests with booking.com email will receive the PIN email clearly.

Goki-Reservations from different domains (booking.com)

Goki-Invite your teammates and let them access your Goki Dashboard and Spaces App.

Goki-Invite Team Members & Set permissions

Goki-Set what your team members can do or see in Goki Dashboard and Spaces App.

Goki-User (Team Member/Staff) Permissions

Goki-Learn more about your Goki Subscription.

Goki-Subscription

Goki-Speak directly to the guests by sending messages to them.

Goki-Chat with the Guests (Goki Dashboard & Spaces App)

Goki-Communicate with the guests by sending any kind of notifications to them.

Goki-ShoutOuts

Goki-You can create different activity types: paid, free, limited seats, repeating and more.

Goki-Activities

Goki-In this article, we'll be going through managing Goki locks only on Common Areas

Goki-I am using Goki Locks only for Common Areas.

Sarah Mousavi

Goki Dashboard Details/Sections/Functionalities

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, requesters and topics for your company.

Insights

Top requesters

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.