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Goki-Connecting & Reconnecting SmartLock Pro to WiFi (including after password change)

Goki-In this article, we'll be going through Connecting a SmartLock Pro to the room and WIFI, on its prerequisites and requirements

Written by Sarah Mousavi

Reconnecting after a WiFi Password Change

If your locks went offline after changing your WiFi password, reconnect each lock directly via the Spaces App:

  1. Open the Spaces App

  2. Go to Access → select the room with the lock

  3. Tap the 3 dot menu

  4. Tap WiFi → Network → Connect to your WiFi

  5. Enter the new WiFi password and connect

  6. Repeat for each affected room

Note: GokiAir users should reconnect via the GokiAir setup instead — refer to the Goki-GokiAir Set-Up article.

After successfully installing the SmartLock Pro by following the instructions described here, it is time to connect it to the Spaces App.

Before you start:

  • Make sure Bluetooth and location are enabled.

  • Be close to the SmartLock so you can touch the screen to activate the lock.

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Note

Connecting to WIFI is not Mandatory while Connecting the lock via Spaces; if you do not have WIFI, you can add it from Room's settings:

Spaces App > Access, room with a Lock > 3 dot section > WiFi > Network > Connect to your WiFi

  • SmartLock Pro Wi-Fi Requirements - Before you connect your SmartLock Pro to the Wi-Fi, please check the Wi-Fi requirements and make sure they're all met.

Connecting SmartLock Air to the room

Goki supports the new SmartLock Air model (SLP without WiFi). Staff can now install and manage this model using the Spaces app.

  • Unique icons and visuals differentiate the SmartLock Air from standard SLP models;

  • No WiFi credentials requested during setup;

  • Supports a large volume of passcodes (estimated up to 2000);

  • Updated images and behaviour in all relevant app sections, including Add Device, Installation, Help, and Diagnostics.

Connection steps

  1. Open Spaces App

  2. Press the + button or access the Spaces App settings for connecting new Hardware

  3. Choose SmartLock Air for connection

  4. Press on the available SmartLock Pro Air

  5. Congrats, SmartLock Air is connected.

Notes:

  • Make sure you have Bluetooth and location on

  • Visually, it looks the same as SmartLock Pro.

  • In the Spaces app, you can see the label "Air" for SmartLock Air devices.

  • To make SmartLock Air online, you need to connect it to the GokiAir. Please, check how to connect GokiAir to the device here

  • ⚠️ WiFi connectivity depends on your lock model. SmartLock Pro supports direct WiFi connection (optional). SmartLock Air ("SLP without WiFi") and standard/older-generation SmartLocks cannot connect to WiFi directly — for these, use the GokiAir setup process instead (see the GokiAir Set-Up article linked below). If you're not sure which model your property has, check the Spaces App — SmartLock Air devices show an "Air" label.


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