Table of Contents
1. Introduction
GokiAir let you manage your SmartAccess devices remotely from anywhere while they are connected to the internet. With the help of GokiAir, you can manage your devices remotely without being in close range of the lock.
For more information on how to connect the GokiAirs, please click here.
2. What Does GokiAir Look Like?
There are two GokiAir models:
GokiAir G2 (WiFi)
Small white square device, 70mm × 70mm × 26mm
Powered via USB-C cable (DC 5V)
Connects to your property's 2.4GHz WiFi network
Has a single LED indicator light
Typically installed near the router or in corridors
GokiAir G3P (Ethernet)
Connects via Ethernet cable or USB-C power
No WiFi setup required — plugs directly into your network
Has a single LED indicator light
Typically installed near a network switch or patch panel
LED Status:
Flashing red and blue alternately — device starting up, ready to configure
Blue — connected and working normally
Red — not connected to server, needs reconnecting
No light — no power, check cable and power source
Where is GokiAir typically installed?
Near the router or network switch
In corridors near the locks it manages — one per corridor or every 10 meters
At the front desk or reception area
How to check if your property has GokiAir:
Open the Spaces App → tap the 3 lines (menu) in the top left corner → tap GokiAir section. If GokiAir devices appear in the list, your property has GokiAir. Tap on a GokiAir name to see the list of locks connected to it.
How to check if a lock is connected via WiFi:
Open the Spaces App → tap on the lock → tap Lock Details → tap Connection Status. This shows whether the lock is connected via WiFi, GokiAir, or both. From this screen you can also reconnect the lock to WiFi by selecting the network and entering the password.
3. Supported Features
Change the Admin PIN, a unique 4-digit PIN for each lock created manually while setting up the lock, so you can update it using GokiAir.
Adjust the time for Lock if there is some delay and the time is incorrect. Time should always be valid for Lock to function correctly.
Manage Pins (More about PIN types)
Add/Remove 4 digit (labeled) PIN via GokiAir.
Remove One-time PIN via GokiAir.
Enable/ Disable Random PIN via GokiAir.
Enable/Disable reservation PIN via GokiAir.
Manage Tags - Add/remove tags using GokiAir. This action works after the Tags are added already via wireless in the system by putting them on the lock itself during connecting process.
Open Locks Using GokiAir
As a staff with "Rooms and common area doors" permission, you are able to open doors remotely.
To unlock the door, tap on an unlock button in the Space app/ Room details.
Make Sure the option for "Remote Unlock" is enabled from Locks Menu.
Wireless can be disabled.
Shorter PIN for room and Same Room PIN on Common Area
Goki is supposed to use logic to generate memorable 4-digit PINs after guests are checked-in.
Notes:
GokiAir devices use Wi-Fi to connect to the Internet, communicate with the Goki server, and use a wireless connection to communicate with the lock.
GokiAir does not have a limitation on lock count.
GokiAirs should be placed every 10 meters (at least) without any obstructions, the Goki Air signal will depend on the walls and building structure. You may need one per corridor or one per smoke alarm.
Without a GokiAir, features are only supported by Spaces App via wireless (only random PIN and one-time PIN can be generated via Goki Dashboard without Gokiair, but to disable it Gokiair is required; if not available you must use the Spaces app over wireless).
If you connect a GokiAir which is connected to another property, you will see this information on the App and you can ask the Support team to remove it.
4. GokiAir Status:
Online:
a. 81-100% Perfect
b. 61-80% Good
c. 41-60% Medium
d. <= 40% Weak
Offline:
The lock is offline (no GokiAir or WiFi available)
