Complete these steps before you contact support to approve your account.
When you have done enough testing, installed the hardware, and are ready to go live, you need to contact the support team to verify your account and to check your configuration to make sure you are using Goki at its full potential.
You can contact Goki support via live chat on the Goki Dashboard or email us at [email protected].
Note:
Once you are "Live", your account will be visible to anyone using the Goki App and we promote your property to other Goki users.
Checklist & Requirements to go live
Before contacting Goki support to get your account approved, you need to make sure you have completed the following steps.
Your property profile and basic information are fully set up including high-quality photos.
Your Autopilot is configured the way you need (if not, no emails will go out and room access won't be granted automatically).
If you are using an external PMS, make sure it's connected properly via Goki Marketplace.
Your rooms and beds are created & added and mapped to your PMS.
Add a valid credit card, so the invoices will be paid automatically using your default payment card.
Note:
To add a card open Gboard > Overview > Your Cards section > Click on the Settings button and add your card
You have read/ watched and understood all necessary Goki Academy videos and academy articles.