Goki connects with your property management system (PMS) to automate guest access. Once your PMS is connected and your rooms are mapped, Goki receives your reservations and generates a SmartKey and PIN when the reservation is checked in.
Note:
PMS integrations are only available to trial and approved accounts.
On a trial account, only the guests whose emails are white-listed will get the Goki emails.
Supported PMS
Click a PMS name to open its setup guide. Each guide also lists what that PMS sends to Goki and its limitations.
PMS | Supported features |
Room mapping, Automatic Key generation, Goki Check-in | |
Room mapping (beds), Automatic Key generation, Goki Check-in | |
Room mapping, Automatic Key generation, Goki Check-in, Sync to PMS | |
Room mapping, Automatic Key generation, Goki Check-in | |
Room mapping (rooms only), Automatic Key generation, Goki Check-in | |
Room mapping (done by eZee), Automatic Key generation | |
Room mapping, Automatic Key generation, Goki Check-in | |
Room mapping (manual or import), Automatic Key generation, Goki Check-in | |
Room mapping, Automatic Key generation, Goki Check-in | |
Room import via CSV, Automatic Key generation | |
Room mapping, Automatic Key generation, Send Reservation PIN to PMS | |
Room mapping (manual or import), Automatic Key generation, Goki Check-in, PMS Reservation time, Pass Issuing City to Mews | |
Room mapping and reservations via OHIP Business Events (set up with the Goki integrations team) | |
Room mapping, Automatic Key generation, Goki Check-in | |
Room mapping, Automatic Key generation, Send Reservation PIN to Resly | |
Room mapping, Automatic Key generation, Goki Check-in, PMS Reservation time | |
Room mapping (done by Shiji), Automatic Key generation | |
Room mapping, Automatic Key generation, Goki Check-in, PMS Reservation time |
How PMS Integration Works
1. Connect your PMS
Go to Settings > Marketplace
Click the Connect or Enable button on your PMS card.
Follow the steps in your PMS guide. Most PMS use an Access Token from Goki, and some need you to contact the PMS support team to finish the connection.
2. Map your rooms
For Goki to understand which reservation belongs to which room, you need to map your Goki rooms/beds to your PMS rooms/beds. You can learn how to map rooms & beds here.
3. Turn on Autopilot
Make sure one of the following automation cards is on in Settings > Autopilot:
When a Reservation is Checked in → Generate access - Learn More
Hours/Minutes beforeOrLess reservation start date → Generate Access - Learn More
When you check the guests in from your PMS, you will see a PIN for the reservation on the Goki Dashboard.
Notes:
It's mandatory to have a SmartLock installed in the room to get a PIN; otherwise, you just see a green tick showing the guest is checked in.
If no room is assigned to the reservation or the room is not mapped, Goki doesn't generate a PIN.
Each PMS sends different updates to Goki. Check the limitations section in your PMS guide.
Many PMS also support Goki Check-in to automate the check-in process.
Don't See Your PMS?
Contact our integrations team at [email protected] or get in touch and let us know which PMS you use.