Goki and Portal

Technical specifications, dimensions, and packing list for the Smart Lock Pro (SLP).

Portal: Smart Lock Pro (SLP) – Technical Manual & Specifications

Step-by-step instructions for physically installing a Smart Lock Pro (SLP) and connecting it to a door in Portal.

Portal: Installation Guide – Smart Lock Pro (SLP)

Wi-Fi and network configuration requirements for connecting an SLP to a property network.

Portal: Smart Lock Pro (SLP) – Network Requirements

How to connect or reconnect an SLP to Wi-Fi from the Portal Staff App, including after a network password change.

Portal: Connecting & Reconnecting Smart Lock Pro (SLP) to Wi-Fi (including after password change)

Why a new SLP ships unlocked, and how it becomes locked once installed and connected.

Portal: Smart Lock Pro (SLP) – Unlocked Mode

How the Privacy Lock (Privacy Switch) feature works and how to enable it.

Portal: Smart Lock Pro (SLP) – Privacy Lock

Overview of the configurable SLP settings available from Lock Details in the Portal Staff App.

Portal: Smart Lock Pro (SLP) – Features & Settings (Portal Staff App)

Steps to perform a hard reset on an SLP when it isn't behaving as expected.

Portal: How to Hard Reset a Smart Lock Pro (SLP)

How to replace a broken clutch if the SLP handle is broken or loose.

Portal: Smart Lock Pro (SLP) – Replacing the Clutch

Common SLP hardware issues and how to resolve them.

Portal: Smart Lock Pro (SLP) – Troubleshooting FAQ

How the Smart Lock Air (the Wi-Fi-less SLP variant) differs from the standard SLP, and how to connect it using a Portal Gateway.

Portal: Smart Lock Air – Overview & Connecting via Gateway

Technical specifications and physical installation guide for the SmartAccess Panel (K2/K3), including reset instructions.

Portal: SmartAccess Panel – Technical Manual & Installation Guide

How to connect the SmartAccess Panel to a door/access point using the Portal Staff App, and bring it online via a Portal Gateway.

Portal: Connecting the SmartAccess Panel

Reset an access panel with the button inside in case it won't connect and asks for a reset.

Portal: How to Reset the SmartAccess Panel

How to hard reset a Module (SmartDisc) when it isn't behaving as expected.

Portal: How to Hard Reset the Module (SmartDisc)

Common Module (SmartDisc) hardware issues — disc not lighting up, reset button not beeping, error codes, and connection stalls.

Portal: Module (SmartDisc) – Troubleshooting FAQ

Sarah Mousavi

Portal: Hardware and Devices

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