Overview
A hard reset restores an SLP to factory defaults. Use this if the lock isn't behaving as expected and standard troubleshooting hasn't resolved it.
Before You Start
Disconnect the lock from its door in the Portal Staff App before performing a hard reset.
How to Hard Reset
Unscrew the privacy switch that is located in the middle of the lock
Use the removal tool to remove the magnetic back panel
Unscrew the battery case
Insert the removal tool into the reset button and hold for 5-10 seconds, until you hear a second confirmation beep
After the reset, the factory PIN is 123456.
After a Hard Reset
Reconnect the lock to its door in the Portal Staff App and confirm the disc lights up green and the handle opens the latch — see the Installation Guide.