Overview
After installing an SLP, the Portal Staff App automatically prompts you to connect it to Wi-Fi. This article covers that flow, and how to reconnect manually if it doesn't happen automatically or the network password changes.
Before You Start
Confirm the network meets the SLP Network Requirements
Make sure Bluetooth and Location are enabled on your phone
Stay within wireless range of the lock, close enough to touch the screen to wake it
How to Connect (After Installation) or Reconnect (e.g. After a Wi-Fi Password Change)
Open the Portal Staff App.
Open Lock Details for the door.
Scroll down and tap Wi-Fi.
Allow the app to search for available Wi-Fi networks.
Select the desired network from the list.
Enter the Wi-Fi password.
Tap Connect.
Verify the lock reconnects successfully and its status updates in the app. Repeat for each affected door if multiple locks went offline after a password change.
Note:
Connecting to Wi-Fi is optional at install time — if the network isn't ready yet, you can add it later from the same Lock Details > Wi-Fi screen.
Note:
This article covers the standard Smart Lock Pro (SLP), which has a built-in Wi-Fi radio. If you're setting up a Smart Lock Air (the Wi-Fi-less SLP variant), it does not connect to Wi-Fi directly at all — see Smart Lock Air – Overview & Connecting via Gateway instead.