Overview
If you are experiencing problems with a Module (SmartDisc), a hard reset is like restarting it. It fixes some problems and helps you connect or disconnect the Module from a door. You can find the hard reset button behind the front of the disc's pad — a little button that beeps when you press it.
Caution:
Double-check with Portal support before proceeding to hard reset your Module.
Requirements
The lock has to be disassembled.
Do not insert a PIN in the back of the disc to reset.
Do not swap discs between locks — this includes not swapping a disc between a Module setup and an older-generation SmartLock setup. They look identical, but are not interchangeable and will not work if swapped.
Do not use a drill to tighten the screws.
Always insert screws & hand-twist to get started prior to using a screwdriver.
Steps to Reset the Module
Find the little button inside the lock.
Press it until it stops beeping.
Now that the Module has been hard reset, you can reconnect it to a door using the Portal Staff App.
Protip:
If the Module is already mapped to another door, you'll need to disconnect it first from that door in the Portal Staff App before reconnecting it elsewhere.
Note: If you're still experiencing problems after a hard reset, contact Portal support.
Note: For a visual walkthrough of pairing and connecting the disc (after a hard reset), see the videos and images in Portal SmartDisc - Installation Guide, Steps 2–3 — those are the verified visuals for this hardware.