Goki and Portal

Portal connects with your property management system (PMS) from the Apps section of the Portal Dashboard. Once your PMS is connected and your Doors are mapped, reservations from your PMS create and update Keys in Portal automatically.

This article lists the PMS that connect to Portal and links to the full guide for each one.

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Connect your PMS from Apps in the Portal Dashboard, following your PMS guide above.

Set up and map your Doors. Use Import from PMS on the Doors page if you have no Doors yet, or map each Door to its PMS Space from the Door's Mapping tab. Learn more in <a href="https://support.tryportal.com/en/articles/13311422-portal-how-to-manage-doors">How to Manage Doors</a>.

Keys are created from reservations. When a Key is created depends on your PMS and your Portal settings. Your PMS guide explains the details. Learn more in <a href="https://support.tryportal.com/en/articles/13653934-portal-keys-created-from-pms-reservations">Keys created from PMS reservations</a>.

1. Connect your PMS from Apps in the Portal Dashboard, following your PMS guide above.
2. Set up and map your Doors. Use Import from PMS on the Doors page if you have no Doors yet, or map each Door to its PMS Space from the Door's Mapping tab. Learn more in <a href="https://support.tryportal.com/en/articles/13311422-portal-how-to-manage-doors">How to Manage Doors</a>.
3. Keys are created from reservations. When a Key is created depends on your PMS and your Portal settings. Your PMS guide explains the details. Learn more in <a href="https://support.tryportal.com/en/articles/13653934-portal-keys-created-from-pms-reservations">Keys created from PMS reservations</a>.

Each PMS account is linked to a single property in Portal and cannot be shared across multiple properties.

If a Door is not mapped to a PMS Space, Keys will not be created or provisioned for that room.

If you use <a href="https://support.tryportal.com/en/articles/15946161-portal-guestspace">GuestSpace</a>, connect your PMS to GuestSpace, not directly to Portal. Connecting both will duplicate reservations and Keys in Portal.

For issues with a PMS integration (such as Mews, Cloudbeds or Apaleo), contact Portal support directly.

- Each PMS account is linked to a single property in Portal and cannot be shared across multiple properties.
- If a Door is not mapped to a PMS Space, Keys will not be created or provisioned for that room.
- If you use <a href="https://support.tryportal.com/en/articles/15946161-portal-guestspace">GuestSpace</a>, connect your PMS to GuestSpace, not directly to Portal. Connecting both will duplicate reservations and Keys in Portal.
- For issues with a PMS integration (such as Mews, Cloudbeds or Apaleo), contact Portal support directly.

Portal also connects with apps that are not PMS:

<a href="https://support.tryportal.com/en/articles/15946161-portal-guestspace">GuestSpace</a>

<a href="https://support.tryportal.com/en/articles/12680435-portal-twilio">Twilio</a>

<a href="https://support.tryportal.com/en/articles/12680322-portal-mailgun">Mailgun</a>

- <a href="https://support.tryportal.com/en/articles/12681215-portal-akia">Akia</a>
- <a href="https://support.tryportal.com/en/articles/15946161-portal-guestspace">GuestSpace</a>
- <a href="https://support.tryportal.com/en/articles/16803376-portal-leat-integration">Leat</a>
- <a href="https://support.tryportal.com/en/articles/12680435-portal-twilio">Twilio</a>
- <a href="https://support.tryportal.com/en/articles/12680322-portal-mailgun">Mailgun</a>

Third-party apps follow a different connection and support process. See <a href="https://support.tryportal.com/en/articles/14686534-portal-troubleshooting-third-party-integrations">Troubleshooting third-party integrations</a>.

Portal: <a href="https://support.tryportal.com/en/articles/13311422-portal-how-to-manage-doors">How to manage doors</a>

Portal: <a href="https://support.tryportal.com/en/articles/13653934-portal-keys-created-from-pms-reservations">How to manage keys from PMS</a>

Portal: <a href="https://support.tryportal.com/en/articles/13653972-troubleshooting-keys-created-from-pms-reservations">Troubleshooting Keys</a>

Portal: <a href="https://support.tryportal.com/en/articles/14686534-portal-troubleshooting-third-party-integrations">Troubleshooting third-party integrations</a>

- Portal: <a href="https://support.tryportal.com/en/articles/13311422-portal-how-to-manage-doors">How to manage doors</a>
- Portal: <a href="https://support.tryportal.com/en/articles/13653934-portal-keys-created-from-pms-reservations">How to manage keys from PMS</a>
- Portal: <a href="https://support.tryportal.com/en/articles/13653972-troubleshooting-keys-created-from-pms-reservations">Troubleshooting Keys</a>
- Portal: <a href="https://support.tryportal.com/en/articles/14686534-portal-troubleshooting-third-party-integrations">Troubleshooting third-party integrations</a>

Portal-All PMS systems that connect to Portal, how each one connects, and how reservations become Keys.

Portal-PMS Integrations Overview

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PMS	How to connect	Good to know
Apaleo	Apps → Apaleo → Connect, then log in to Apaleo and authorise Portal.	Spaces sync within about 2 minutes. Use Import from PMS if you have no Doors yet.
Cloudbeds	Apps → Cloudbeds → Connect to Cloudbeds, then log in to Cloudbeds and authorise Portal. No API token is needed.	Doorcodes can be sent back to Cloudbeds as a Custom Field and as Door Lock Keys.
Hapi	Apps → Hapi → Connect, then share the connection details with Hapi support. The status stays Pending until Hapi activates it.	Spaces are created manually or uploaded by CSV. Doors are not created automatically and must be mapped.
Mews	Apps → Mews, paste your Mews access token and click Save.	Portal can send door codes to Mews, but Mews does not show them yet. Guests receive their door code from Portal.
StayNTouch	Email [email protected] (CC [email protected]), then enter the credentials StayNTouch sends you in Portal.	Once connected, the integration can be disabled and re-enabled, but not fully disconnected.

Portal-PMS Integrations Overview

Overview

Supported PMS

How PMS Integration Works

Other Apps

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