Overview
Doors in Portal represent physical access points such as rooms, shared areas, lifts, or lockers.
This article explains how to import doors from your PMS, manage door details, configure lock settings, and monitor door activity.
Before You Start
Before managing doors, make sure:
Your property is connected to a PMS (if importing doors)
You have permission to manage doors and devices
Locks are installed using the Portal Staff App
Key Concepts
Door: A physical access point in your property.
PMS Mapping: Linking doors in Portal to rooms or spaces in your PMS.
Lock: The physical device installed on a door.
Passage Mode: Keeps a lock unlocked during a scheduled time range.
How to Import Doors from Your PMS
If your property is new and has no doors, start by connecting your PMS.
Go to App Integrations.
Connect your PMS.
Open the Doors tab.
Click Import from PMS.
All rooms created in your PMS are imported automatically. No manual setup is required.
Manual Door Creation
You can also create doors manually.
Click Add Door in the Portal dashboard or Portal app.
Manually created doors must be mapped to PMS spaces individually.
Door Details Overview
Each door includes multiple tabs that provide detailed configuration and status.
Info
Displays general door information.
Includes:
Door name
Door type
Default check-in and check-out time (can be enabled or disabled per door)
Door location
Linked Doors
Use this tab to link additional doors that should grant access together.
Examples:
Common areas
Lifts
Shared services
Lockers
Capsule
Mapping
Defines how a door connects to PMS spaces.
Open the Mapping tab.
Select the connected PMS.
Choose the space to map.
Click Add.
Click Save Changes or Revert.
A door can have multiple mappings depending on the property setup.
Locks
Shows lock status and hardware details.
If no lock is installed, you will see No lock installed.
After installation, this tab displays:
Lock type
Connectivity status (Online / Offline)
Lock time
MAC address
Hardware version
Firmware version
Supported credential types
When a lock is connected, a Settings tab becomes available.
Key Tab
Use the Keys tab in Door Details to review all keys associated with a specific door.
Go to Doors
Select a door to open the Door Details page.
Click the Keys tab.
What you should see
The Keys tab opens inside the Door Details page (you stay on the same page).
A table shows all keys linked to the selected door.
Each key appears only once (no duplicates).
The table layout matches the main Keys page (same columns and structure).
Search works the same way as on the Keys page.
All filters from the Keys page are available and work correctly.
Filters work together, including Status + other filters.
Open a key from the list and click a key in the table. The key opens in a new browser tab, and the key details appear in the right panel.
Lock Settings
Lock settings can be updated only when the lock is online.
Master Door Code
Configure a master access code for the lock.
The master code should not be shared.
This code is critical for security.
Configuration is available only when the lock is online.
Lock Sound
Control audible feedback from the lock.
Enable: Sound plays when locking or unlocking.
Disable: Lock operates silently.
Passage Mode
Passage Mode keeps a door unlocked for a scheduled period.
Common use cases:
Guest arrivals
Events
High-traffic time windows
Enable Passage Mode
Go to Doors.
Select a door.
Open the Settings tab.
Enable Passage Mode.
Select weekdays.
Set start and end times.
Click Save Changes.
Test during the scheduled time.
Passage Mode can be configured only when the lock is online.
This action can also be performed from the Portal Staff App.
Audit Logs
Audit Logs record all door-related events.
Open the Audit Logs tab.
Click Event Filter.
Select one or more event types.
Door Management Options
Each door includes an Actions menu that can be opened by clicking on the pencil icon beside the Door name.
Available actions:
Rename the door
Change door type
Supported door types:
Private Room
Shared Room
Service Area
Lift
Common Area
Locker
Capsule
Doors List Tools
The Doors list includes tools to help manage large properties.
Search
Search by door name
Filters
Has Lock
Low Battery
Has Pending Updates
Sorting
Door name (A–Z / Z–A)
Battery level (High → Low or Low → High)
Additional Notes
If a staff key exists, an Unlock button appears for online locks.
Staff can unlock doors remotely when online.
If no lock is installed, a Remove button is available.
To delete a door with a lock installed:
Uninstall the lock using the Portal Staff App first
Then remove the door by typing its name to confirm
Permissions & Access
Role | Door Management Access |
Owner | Full door and lock control |
General Manager | Full door and lock control |
Installer | Lock installation and removal |
Team | View doors and manage keys |
Housekeeping | No door management access |
Tips / Best Practices
Import doors from PMS whenever possible
Verify mappings after PMS sync
Avoid sharing master door codes
Monitor battery and firmware regularly
Troubleshooting / FAQs
Why can’t I enable Passage Mode?
The lock must be online.
Why can’t I delete a door?
Uninstall the lock first using the Portal Staff App.
Why is a door not mapped correctly?
Check the Mapping tab and verify PMS connection.
Related Articles
Install Locks Using Portal Staff App
Manage Keys and Access
PMS Integration Setup
Audit Logs Explained