Goki and Portal

Get a notification in the Portal Dashboard bell the first time a guest or staff key opens a door, and choose which doors count.

Portal - First Unlock Notifications

Choose whether Portal creates a key for every guest on a reservation or only for the main guest, and what happens when the setting changes.

Portal - Reservation Key Recipients: Main Guest Only or All Guests

Choose whether a guest who already has an active key gets the same doorcode or keycard on their new key, or a separate one for every key.

Portal - Reuse User's Active Credential

Explains the three Key Activation Rule options in Settings → Customization, when each fires, and how activation differs from provisioning.

Portal - Key Activation Rule: Options & Differences

Portal-Keys Overview

Portal troubleshooting: General scenarios of key creation/Doorcode delay to be activated

Portal-General scenarios of key creation

This articles explain how create manual keys for staff use or for a guest in an emergency case.

Portal - Create a Manual Key in the Portal Dashboard

Portal Keys created from PMS reservations

Troubleshooting Keys/reservations comes from PMS

Troubleshooting Keys Created from PMS Reservations

Portal guide to Update/revoke Keys scenarios

Portal-Key status: Upcoming, Current, Past, and Revoked

How staff can edit a guest or visitor profile from the Key Details page, and protect it from PMS updates.

Portal-Edit guest profile

This article explains what Provisioning means when creating or managing a Key in the Portal, why a Key may show Pending Provisioning, and how the Allow Provisioning setting affects credential…

Portal Provisioning Description

This article explains how email and SMS notifications are sent when a Key is created, what information is included in the messages, and how staff can resend credentials later.

Portal manages Email and SMS

This article explains how staff can share existing Door Codes email or SmartKeys with guests or team members using the Key tab in the Portal Dashboard.

Portal-How to Share Credentials/Resend PIN email/SMS (Door Code or SmartKey) With Guests or Staff

This article explains the difference between Teams (dashboard permissions) and Keys (physical door access), and how to give staff members access to open doors using the Portal Staff App.

Portal: Teams vs Keys — Understanding Staff Access

Sarah Mousavi

Portal-Manage Your Keys

Portal-Access Doors Using the Web App (Magic Link)

This article explains what happens after a guest receives their access email or SMS, how they activate the mobile key, and how they use the Portal mobile app to unlock…

Portal-Keys app (Guest app): How to get the magic link and activation code

Portal Guest app

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