Goki and Portal

Portal-Keys Overview

Portal troubleshooting: General scenarios of key creation/Doorcode delay to be activated

Portal-General scenarios of key creation

This articles explain how create manual keys for staff use or for a guest in an emergency case.

Portal - Create a Manual Key in the Portal Dashboard

Portal Keys created from PMS reservations

Troubleshooting Keys/reservations comes from PMS

Troubleshooting Keys Created from PMS Reservations

Portal-Key status

This article explains how staff can edit guest or visitor profile information directly from the Key Details page in the Portal Dashboard.

Portal-Edit guest profile

This article explains what Provisioning means when creating or managing a Key in the Portal, why a Key may show Pending Provisioning, and how the Allow Provisioning setting affects credential…

Portal Provisioning Description

This article explains how email and SMS notifications are sent when a Key is created, what information is included in the messages, and how staff can resend credentials later.

Portal manages Email and SMS

This article explains how staff can share existing Door Codes or SmartKeys with guests or team members using the Key tab in the Portal Dashboard.

Portal-How to Share Credentials (Door Code or SmartKey) With Guests or Staff

Sarah Mousavi

Portal-Manage Your Keys

Portal-Access Doors Using the Web App (Magic Link)

This article explains what happens after a guest receives their access email or SMS, how they activate the mobile key, and how they use the Portal mobile app to unlock…

Portal-Keys app (Guest app): How to get the magic link and activation code

Portal Guest app

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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