Overview
Staff can create a doorcode for a door directly from their phone using the Portal Staff App (Tryportal). This is useful for a contractor, a one-off visitor, housekeeping, or any case where someone needs a code on the spot.
Doorcodes created here are added directly to the lock. They don't need a Key or a user profile, and they are the same doorcodes you see on the door's Credentials tab in the Portal Dashboard. A doorcode created or changed in the dashboard appears in the app automatically, and the other way around.
Before You Start
You are logged in to the Portal Staff App (Tryportal).
Your role is Owner, Admin or Team member. Installers and Housekeeping don't see the Doorcodes option.
Your phone is connected to the internet. The app doesn't save changes offline.
Key Concepts
One-Time: Opens the door once. It must be used within 6 hours of its start. Ready right away, even if the lock is offline.
Random: The app generates the code. It works as often as needed until it ends and must first be used within 24 hours of its start. Ready right away, even if the lock is offline.
Custom: You choose a code of 4 to 9 digits. It only starts working once the lock is online and receives it.
Label: A name for the doorcode, for example Plumber Tuesday. Required.
Users: Optional. The staff or guests the doorcode is for.
Note: On some locks only Custom is available.
How to Open Doorcodes
Open the Portal Staff App and go to Doors.
Tap the door.
Tap the three-dot menu (top-right) and open Access & Settings.
Under Access, tap Doorcodes.
The list shows the door's doorcodes, newest first. If the door has none yet, you'll see No doorcodes yet with an Add Doorcode button.
How to Create a One-Time Doorcode
Tap + (or Add Doorcode).
Select One-Time.
Enter a Label.
Tap Starts and choose when the code starts. The end is set automatically to 6 hours after the start.
Optional: add Users.
Tap Add.
How to Create a Random Doorcode
Tap +.
Select Random.
Enter a Label.
Tap Access period and set the start and end (see Setting the Access Period).
Optional: add Users.
Tap Add. The app generates the code.
How to Create a Custom Doorcode
Tap +.
Select Custom.
Enter a Label.
Enter your Doorcode (4 to 9 digits).
Tap Access period and set the start and end.
Optional: add Users.
Tap Add.
The result screen shows Doorcode saved and Not on lock yet. As soon as the lock confirms the code, the screen changes to Doorcode ready. The lock must be online for this.
Need a code that works right now, even if the lock is offline? Choose Random instead.
Setting the Access Period
The access period starts now by default.
Tap a duration shortcut to set the end: 4 hours, 1 day, 3 days or 1 week.
If your property has default check-in and check-out times, Check-in and Check-out shortcuts also appear.
Or pick the dates on the calendar and set the times. Tap the same day twice for a one-day period.
Tap Done.
Adding Users
Under Users (optional), tap + Add.
Select people from the list, or search by name. The list shows staff; searching also finds guests.
Tap Done.
You can select up to 50 people.
Sharing the Doorcode
After you tap Add, the result screen shows the code, its period and a Message to send.
Tap the code to copy it.
Tap Tap to copy message to copy a ready-to-send message with the door, the code and when it works. For a One-Time doorcode, the message says it opens the door once.
Tap Done to return to the list.
The title shows whether the code works now (Doorcode ready) or starts later (Doorcode scheduled).
The new doorcode appears at the top of the list with a New badge.
Finding a Doorcode
Each row shows the label and, below it, the code and its period, for example Upcoming, Past, Revoked or its dates. One-Time doorcodes are marked One-Time.
Filter: Use the chips All, One-Time, Random, Custom and Users. You can combine one type with Users.
Search: Tap the search icon to search by label. Owners and Admins can also search by the code digits when the Reveal doorcodes setting is on.
If nothing matches, tap Show All to clear the filter or search.
Viewing a Doorcode
Tap a doorcode to open its details: the code, status, access period, label and users.
Tap Show to reveal the code. It hides again after 30 seconds or when you leave the page.
Owners and Admins see the code directly, with Copy, when the Reveal doorcodes setting is on.
A revoked or ended doorcode can't be copied.
Doorcode Status
Ready: The code is on the lock.
Not on lock yet: The lock hasn't received the code yet (Custom doorcodes).
Failed: The lock didn't receive the code. The details page shows the reason.
Still on lock / Removing from lock: The doorcode was revoked, but the lock hasn't removed it yet.
Doorcodes that aren't on the lock yet, are being sent, or failed show a status mark in the list.
Editing a Doorcode
Open the doorcode.
Change the Label, Access period or Users.
Tap Save.
Save is only active when something has changed. If you leave with unsaved changes, the app asks first.
What can be changed:
One-Time and Random: Label and Users. The access period can't be changed.
Custom: Label and Users. The start and end can be changed until the code starts; after that, only the end.
Revoked and ended doorcodes are read-only.
Revoking a Doorcode
Open the doorcode.
Tap the three-dot menu and select Revoke.
Confirm.
Important: If the lock is offline, the code keeps working until the lock reconnects and removes it.
The doorcode stays in the list as Revoked.
Troubleshooting / FAQs
Portal: I don't see Doorcodes in Access & Settings
Doorcodes is available to Owners, Admins and Team members. Installers and Housekeeping don't see it.
Portal: I can only choose Custom
This lock can't generate doorcodes, so only Custom is available. Custom doorcodes need the lock to be online.
Portal: "This doorcode is not available. Choose a different one."
The Custom code is already in use. Enter a different code.
Portal: I can't tap Add
Check that a Label is entered and that a Custom code has 4 to 9 digits. The field with the problem shows an error.
Portal: My Custom doorcode still says Not on lock yet
The lock must be online to receive a Custom code. Check the door's Status in Access & Settings. If you need access now, create a Random doorcode instead.
Portal: Resync is greyed out
The lock is still retrying. Resync becomes available once the retry ends, and then sends the code again.
Portal: I revoked a doorcode but it still works
The lock was offline. The code is removed once the lock reconnects. Until then the doorcode shows Still on lock or Removing from lock.
Portal: I can't change the access period
One-Time and Random periods can't be changed. For a Custom doorcode that has already started, only the end can be changed.
Portal: "Doorcodes did not load"
Tap Retry. Check your internet connection.
Portal: "Couldn't connect. Check your internet connection and try again."
The change wasn't saved. Reconnect and try again.