Overview
Staff can share existing Doorcodes or SmartKeys with guests or team members using the Share Credential option in the Portal Dashboard.
This is useful when access details need to be resent or sent to an alternative email or phone number.
Before You Start
Before sharing credentials, make sure:
A Key already exists for the guest or staff member
A credential has been generated (Doorcode and/or SmartKey)
Key Notifications are enabled if you want automatic sending
Key Concepts
Key: A set of access permissions for a guest or staff member.
Credential: The access method sent to the guest (Doorcode or SmartKey).
Share Credential: A dashboard action used to resend existing credentials.
Alternative Share: A manual option to send to a different email or phone number.
How to Share Credentials from Key Details
Go to Keys.
Find the Key created for the guest or staff member.
Open the Key Details page.
Click the three-dot menu.
Select Share Credential.
When the Share Credential Button Is Active
The Share Credential button is active only when a credential exists.
If a Doorcode or SmartKey is generated → the button is active
If no credential exists → the button is disabled, and only Alternative Share is available
Supported Credentials
The Share Credential option becomes available when at least one of the following exists:
Email
Phone number
How to Send Credentials
When you select Share Credential, a modal opens showing available delivery options.
Choose where to send the credentials:
Send to saved email (if available)
Send to saved phone number (if available)
Enter an alternative email
Enter an alternative phone number
Click Send.
Important Notes
Automatic email/SMS messages are sent when credentials are first generated (if toggles are enabled).
Shared credentials can include:
Doorcode
SmartKey link
If no credential exists, Portal shows Alternative Share only.
Staff can manually send credentials using a new email or phone number.
Manual sending follows a 3-minute rate limit.
No external services are required (sending is handled internally).
To enable automatic sending, go to Customization → Key Notifications and enable:
Email toggle
SMS toggle
Permissions & Access
Role | Can Share Credentials |
Owner | Yes |
General Manager | Yes |
Team | Yes |
Installer | No |
Housekeeping | No |
Tips / Best Practices
Confirm guest contact details before sending
Use Alternative Share when guest contact details were entered incorrectly
Avoid repeated resends to prevent rate limit blocks
Keep Email/SMS notifications enabled for automatic delivery
Troubleshooting / FAQs
Share Credential is disabled
No credential exists yet. Generate a Doorcode or SmartKey first.
Guest did not receive the message
Check that the email/phone number is correct and try again after the rate limit period.
Messages are not being sent automatically
Enable Email and SMS toggles in Customization → Key Notifications.