Overview
If you manage multiple properties, you can organize them under one Organization in Portal.
This allows you to invite users once and assign them to one or more properties with specific roles.
This article explains how to invite organization-level team members, assign roles and properties, edit permissions, and remove users.
If you manage only one property, you can invite team members directly from the Teams section instead.
Before You Start
Before inviting or editing organization members, make sure:
Your account is set up as an Organization
You have permission to manage organization users
You know which properties the user should access
Key Concepts
Organization: A group that contains multiple properties.
Organization Owner: A user with access to all properties and role management.
Assigned Property: A property a user can access based on their role.
How to Invite Team Members to an Organization
You can invite one or more users and assign them to specific properties.
Log in to your Portal account.
Go to Settings.
Open Organization → Teams.
Click Add Team Member.
Enter one or more email addresses.
Enable or disable Organization Owner.
Select a role and assign one or more properties.
Click Invite.
Notes
Invited users receive an email with an account setup link.
Email addresses cannot be edited after the invitation is sent.
How to Edit Roles and Assigned Properties
You can update a user’s role or property access at any time.
Go to Settings → Organization → Teams.
Find the team member in the list.
Click the pencil icon next to their name.
Update the role or assigned properties.
Click Save.
Roles Overview
Owner
Full access to all Portal features
Can manage all team members, including Owners
General Manager
Full access to all Portal features
Can manage team members except Owners
Team
Can view all tabs
Cannot edit Spaces, Devices, Portal Settings, or connected apps
Can create and edit keys
Cannot manage roles or edit other users’ keys
Housekeeping
No access to the Portal dashboard
Can unlock assigned keys via the Portal app only
Installer
Limited access to devices
Can add or remove devices, Goki Air, and key cards
How to Remove a Team Member
Remove users who no longer need access to the organization.
Go to Settings → Organization → Teams.
Find the team member.
Click the trash icon next to their name.
Type remove to confirm.
Click Remove.
Removal takes effect immediately.
Removed users must be re-invited to regain access.
Permissions & Access
Role | Organization Access |
Owner | Full access to all properties and users |
General Manager | Full property access, limited user control |
Team | Property access with limited editing |
Housekeeping | Key access only via app |
Installer | Device and hardware access |
Tips / Best Practices
Assign the minimum required role
Review organization access regularly
Remove inactive users promptly
Double-check email addresses before inviting
Troubleshooting / FAQs
What happens if a user doesn’t accept the invitation?
The user remains inactive. Remove the invitation and send a new one.
Can I change an invited user’s email address?
No. You must remove the invitation and invite the user again.
Why can’t I edit a user’s role?
You may not have permission to manage that role level.