How to Resolve Lock Connectivity Issues During Migration from Goki to Portal
When migrating locks from Goki to Portal, connectivity issues can arise, such as locks staying offline or failing Wi-Fi setup. This guide provides steps to ensure a smooth transition and maintain lock functionality.
Overview of Migration from Goki to Portal
During the migration process, locks and Goki Air devices need to be properly configured in the Portal app to ensure connectivity. Goki Air devices act as intermediaries, enabling locks to connect successfully without relying on Wi-Fi.
Steps for Connecting Goki Air Devices in Portal
Disconnect Goki Air Devices from Goki/Spaces: Before onboarding locks in Portal, ensure that all Goki Air devices are disconnected from the Goki/Spaces app.
Add Goki Air Devices to Portal: Open the Portal app and connect all Goki Air devices. This step is crucial as locks will connect via the Goki Airs instead of directly using Wi-Fi.
Verify Lock Connectivity: Once the Goki Air devices are added, locks should come online successfully through the Goki Airs. Ensure all Goki Airs are connected in Portal before proceeding with lock onboarding.
Handling Locks During Migration
Locks Currently in Goki Spaces: If locks are still operating in Goki, keep them there during busy periods to avoid disruptions.
Disconnected Locks: For locks that were disconnected or previously connected to Portal, reset the module and reconnect them to Goki using the Spaces app. This ensures they are ready for migration.
Migration Process: The migration of locks from Goki to Portal is not part of the standard module flow. Your provider’s team can assist with migrating locks to Portal after they are reconnected to Goki.
Best Practices for Ensuring Connectivity
Always connect all Goki Air devices in the Portal app before onboarding locks.
Avoid using "Module (Virtual)" for live operations, as it is intended only for testing purposes.
Plan migrations during low-traffic periods to minimize disruptions.
By following these steps and best practices, you can resolve connectivity issues and ensure a seamless migration from Goki to Portal.