Goki and Portal

Smart Discs are referred to as Modules in Portal. When connecting them, always use the "Module" option — not "Module (Virtual)". Virtual Modules are for demo/testing purposes only and do not create real device connections.

Important: Do not uninstall Smart Discs from Goki before migration. Our team can remotely migrate modules that are still installed in Goki. Modules already uninstalled from Goki cannot be migrated remotely and will require physical intervention.

Note: For now, these steps only work for properties that use Modules. If you are using another type of lock, like Smartlock Pro, Smart panels, Lockers, Smart lock old versions, and all types of Gateways, you need to uninstall each lock and the Gateway from <a href="https://support.tryportal.com/en/articles/12131235-goki-spaces-app-introduction">Goki</a> and install it to Portal via the <a href="https://support.tryportal.com/en/articles/13343755-portal-how-to-add-install-connect-remove-uninstall-disconnect-a-lock-via-the-portal-app">Staff app</a>

Keep modules installed in Goki Leave all Smart Discs connected in Goki until our team confirms migration is complete. This allows the migration to happen remotely without physical access.

Contact support to initiate migration Reach out to our support team. We will review your setup in Portal and handle the migration from our side.

Remove any Virtual Modules from Portal If you accidentally connected any modules using "Module (Virtual)", disconnect and remove them. These do not represent real devices.

Await confirmation from our team We will notify you once all modules have been successfully migrated to Portal.

1. Keep modules installed in Goki Leave all Smart Discs connected in Goki until our team confirms migration is complete. This allows the migration to happen remotely without physical access.
2. Contact support to initiate migration Reach out to our support team. We will review your setup in Portal and handle the migration from our side.
3. Remove any Virtual Modules from Portal If you accidentally connected any modules using "Module (Virtual)", disconnect and remove them. These do not represent real devices.
4. Await confirmation from our team We will notify you once all modules have been successfully migrated to Portal.

If modules were already uninstalled from Goki

If Smart Discs have already been uninstalled from Goki, remote migration is not possible. You will need to:

Press the button on the module so it appears in the Goki Spaces app.

Reinstall it in Goki first, then contact support to proceed with migration.

1. Physically open the lock.
2. Press the button on the module so it appears in the Goki Spaces app.
3. Reinstall it in Goki first, then contact support to proceed with migration.

To avoid disrupting operations, we recommend reinstalling in Goki first before requesting migration.

Do not select "Module (Virtual)" when connecting real devices.

Do not uninstall modules from Goki before our team initiates the migration.

Do not attempt to manually reset all locks if you have a large number of doors — contact support instead.

- Do not select "Module (Virtual)" when connecting real devices.
- Do not uninstall modules from Goki before our team initiates the migration.
- Do not attempt to manually reset all locks if you have a large number of doors — contact support instead.

For step-by-step instructions on connecting hardware, see:<a href="https://support.tryportal.com/en/articles/15189077-portal-smartdisc-installation-guide"> portal-smartdisc-installation-guide</a>

Need help? Contact our support team and we'll assist with your migration.

How to correctly connect SmartDiscs to Portal and migrate them from Goki — including what to avoid and when physical intervention is required.

Portal: Migrating Smart Discs (Modules) from Goki to Portal

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Portal: Migrating Smart Discs (Modules) from Goki to Portal

Overview

Before you start

Migration steps

If modules were already uninstalled from Goki

Common mistakes to avoid

Related articles