You'll need to manage your gateway so that you can maintain a reliable network connection. You can follow the steps below to access and manage your gateway information.1. How to connect the Gateway
Connect the gateway through the Portal App to access all features in one place.
The App provides centralised control and monitoring for your network.
In the Portal app, open the tab → Gateways.
Tap the + button.
Choose the Gateway type and name it.
Make sure Bluetooth is on, then power-cycle the Air (plug/unplug) so the app can find it.
If it's a Wi-Fi gateway (Air G5 or Air G2), tap the device in the app and let it search for nearby Wi-Fi.
Select your network, enter the Wi-Fi password, and Connect.
Make sure it was not connected to another property.
To reconnect the Gateway to WIFI:
Navigate to the Gateway tab in the app.
Select the gateway.
Unplug the gateway and plug it back in.
Wait for the gateway to appear in the list of available devices.
Tap Wi-Fi.
Allow the app to search for available Wi-Fi networks.
Select the desired Wi-Fi network and enter the password if prompted.
Tap Connect and verify that the gateway successfully reconnects to the Wi-Fi network.
2. Wi-Fi Gateway Models
Air G5 (Wi-Fi) — Recommended model
Small white square device, 75mm × 75mm × 24mm
Powered via USB-C cable (DC 5V / 500mA)
Connects to your property's 2.4GHz or 5GHz Wi-Fi network
Has a single LED indicator light
Typically installed near the router or in corridors
Tip: For the most stable connection, we recommend using a 2.4GHz network, especially if the gateway is not installed close to the router.
Air G2 (Wi-Fi)
Note: The Air G2 is currently out of stock. For new installations, we recommend the Air G5.
Small white square device, 70mm × 70mm × 26mm
Powered via USB-C cable (DC 5V)
Connects to your property's 2.4GHz Wi-Fi network only (5GHz networks are not supported)
Has a single LED indicator light
Typically installed near the router or in corridors
The Air G5 has a similar signal range to the Air G2, so the same placement guidelines apply.