Log In to the Portal Staff App
To install a lock, staff must log in using the same credentials used for the Portal Dashboard.
Open the Portal Staff App.
Log in with your Portal Dashboard email and password.
Ensure you have the required permissions to add or install locks.
2. Create a Door in the Staff App
Go to the Doors tab in the Staff App.
Tap the + (Add) button.
Select the Door Type (Private Room, Shared Room, Service Area, etc.).
Enter a Door Name.
Save the new door.
3. Select Device Type
After creating the door:
You will be asked to choose the Device Type for installation.
Select the correct hardware model that matches the lock you are installing.
This ensures the app communicates with the lock using the correct protocol.
4. Install the Lock via Bluetooth
To complete installation:
Stay close to the lock, within Bluetooth range.
The app will search for the lock using Bluetooth (BLE).
When the lock appears, select it.
Follow the instructions to install the lock.
Once installation is complete, the lock will be linked to the selected door.
After installation, the lock details will appear in the Portal Dashboard Door section under the Locks and Settings tabs for that door.
5. Important Notes
Staff must have installation permissions inside the Portal Staff App.
The lock must have battery power to be detected by Bluetooth.
Stay close to the lock—Bluetooth installation will fail if too far away.
After installation, lock updates, firmware status, and connectivity will appear in the Portal Dashboard.