1. Introduction
Devices refer to the locks that you will associate with your Spaces in the system. Each Portal device, whether it's for a room door, amenity, or public entrance, must have a corresponding Space in the Portal. Therefore, you will need to create a Space for every Portal device you plan to install. For clarity and ease of management, we recommend naming each device to match its corresponding Space. Additionally, it's advisable to add all Space names for your property in advance of installing Portal devices to streamline the setup process.
2. Devices page overview
From this view, you can review key details for each Device, including:
The Product Type of connected devices to the system.
The device's Connection Status indicates whether it is 'Online' or 'Offline'.
The device's Current Status, showing whether it is 'Uninstalled', 'Active', or 'Inactive'.
The Battery Level, displayed as a percentage to reflect the device’s remaining charge.
In this section, you can search and filter devices based on: Status, connection and device type.
This overview allows you to monitor and manage each device efficiently, ensuring that all are functioning properly and up to date.
3. Add a new device in the Portal Dashboard
Follow these steps to add new devices to your Portal account:
Log in to your Portal account.
In the top navigation bar, go to the Devices section.
Click the Add Device button to begin the setup process.
In the form that appears, assign the Space where the device will be located. Be sure to verify the device name and select the correct device type from the available options.
Once all the information is accurate, click Add Device to complete the process.
4. Remove a device
Follow these steps to remove devices:
Log in to your Portal account.
In the top navigation bar, go to the Devices section.
Locate and select the device you wish to remove from the list.
Select the Remove option.
The system will prompt you to enter the device name for confirmation. After typing the name, click on Remove Device to finalize and confirm the removal.
4. Add a Virtual device from the Portal app
Follow these steps to add Virtual devices:
Log in to your Portal app in the Staging or Demo account.
On the top left of the page, click on the three-line to open the navigation bar.
Open Bridge and click on Connect.
When the Bridge is connected, you can see the list of the Virtual Devices in the Nearby Devices list.
Back to the Spaces list, click on the Add Device button. Now you can see the Module (Virtual) on the list, and continue adding it as a device and installing it.
NOTE: All these steps can be done for actual devices the diffrence only is that no need to connect Bridge, just make sure Phone BL is on and choose the correct device icon and connect the lock.